At Velluna, we strive to ensure customer satisfaction. If you are not happy with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The product is unused, unopened, and in its original packaging.

• A refund request is made within 7 days of the delivery date.

• The product was received damaged, defective, or incorrect due to our error.

2. Non-Refundable Items

We do not offer refunds for:

• Used, opened, or tampered products.

• Items purchased on sale or with a discount code.

• Products damaged due to misuse or improper storage.

3. Refund Process

1. To request a refund, email us at [email@example.com] with your order number and a clear photo of the product (if applicable).

2. Once approved, return the product to our designated address. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds are processed within [X] business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method.

4. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your bank or payment provider. If the issue persists, contact us at [email@example.com].

5. Exchanges

We currently do not offer direct exchanges. If you need a different product, please request a refund and place a new order.

For any further questions, feel free to reach out to our customer support team.